Banquets Director: Guest Experience Leader

Highgate Hotels L.P.; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Highgate Benefits Eligible

Job summary

Highgate Hotels L.P. oversees a premier banquet operation at Hyatt Regency San Francisco Downtown SOMA, ensuring flawless service for diverse events and 100% guest satisfaction.

The role requires 5+ years in banquet supervision, strong organizational skills, and a certified food handler. You will manage staff, coordinate menus and function details, and uphold Highgate standards in a fast-paced environment.

Qualifications

• High school graduate or equivalent vocational training certificate, some college.
• Minimum 21 years of age to serve alcoholic beverages.
• 5 years experience as an Assistant Banquet Manager/ Supervisor, preferably a 4star Hotel.
• Food handling certificate.
• Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, Butler style service).
• Knowledge of specific room set-up styles.
• Knowledge of organizing service from information on B.E.O.'s.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Review sales for previous day and resolve discrepancies with Accounting. Track revenue against budget.
• Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards. Make note of changes as received from Catering and post function sheets for the next 7 days.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.

Skills

Fluent English

Attention to detail

Prioritize and organize

Team collaboration

Customer service focus

Education

High school diploma or equivalent

Food handling certificate

Job description

Highgate Hotels L.P. oversees a premier banquet operation at Hyatt Regency San Francisco Downtown SOMA, ensuring flawless service for diverse events and 100% guest satisfaction.

The role requires 5+ years in banquet supervision, strong organizational skills, and a certified food handler. You will manage staff, coordinate menus and function details, and uphold Highgate standards in a fast-paced environment.