Front Office Director: Marriott-Experienced Leader

Davidson Hospitality Group; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Westin St. Louis, located steps from Busch Stadium, is looking for a Director of Front Office to lead our high-volume front desk operations and drive exceptional guest service in a luxury setting.

Ideal candidates have 3+ years in front desk management, Marriott experience, strong leadership, excellent communication, and fluency in English. Proficiency with Lightspeed, Toast, and Microsoft Office is a plus.

Qualifications

• 3+ years of experience in hotel front desk management.
• Marriott experience required.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Preferred: Lightspeed, Toast & Microsoft Office.

Responsibilities

• Oversee front desk agents, night audit, and valet operations.
• Collaborate with other departments to ensure seamless guest experiences.
• Lead a fast-paced, high-volume front office team.
• Ensure exceptional service and operational efficiency.

Skills

Leadership

Management

Communication

Interpersonal skills

Fluent English

Hotel software

Microsoft Office

Tools

Lightspeed

Toast

Microsoft Office

Job description

The Westin St. Louis, located steps from Busch Stadium, is looking for a Director of Front Office to lead our high-volume front desk operations and drive exceptional guest service in a luxury setting.

Ideal candidates have 3+ years in front desk management, Marriott experience, strong leadership, excellent communication, and fluency in English. Proficiency with Lightspeed, Toast, and Microsoft Office is a plus.