Director of Front Office

The Westin St. Louis; St. Louis (MO); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

401K Match

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Westin St. Louis seeks a Director of Front Office to lead high-volume front desk operations at a premier downtown property near Busch Stadium. You will manage front desk agents, night audit, and valet, coordinating with housekeeping, F&B and engineering to deliver exceptional guest experiences.

We seek a strategic leader with Marriott experience, strong communication, and a passion for service. Flexible hours, nights, weekends, and holidays are required.

Qualifications

• 3+ years of experience in hotel front desk management.
• Marriott experience required.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Ability to work flexible hours, including nights, weekends and holidays.

Responsibilities

• Oversee front desk operations and guest services.
• Supervise front desk agents, night audit, and valet.
• Collaborate with departments to ensure seamless guest experience.
• Lead initiatives to improve service quality and efficiency.

Skills

Leadership and team management

Customer service excellence

Communication and interpersonal skills

Fluent English

Hotel management software (PMS)

Tools

Lightspeed PMS

Toast POS

Microsoft Office

Hotel management software

Job description

Property Description

Join the dynamic team at The Westin St. Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver exceptional service at our upscale property. With spacious, modern accommodations, a state-of-the-art fitness center, and prime access to St. Louis’s top attractions, including Busch Stadium, The Westin St. Louis offers an exciting work environment where your talents can shine. As part of our team, you’ll have the opportunity to create unforgettable guest experiences while growing your hospitality career in a vibrant, fast-paced setting. If you thrive in a culture of teamwork, excellence, and innovation, The Westin St. Louis is the place for you.

Overview

Join our team as a Director of Front Office at a premier high-volume property located steps from Busch Stadium and make a significant difference in our guests' experiences! We are seeking an experienced, driven, and strategic leader to oversee our fast-paced front office operations, ensuring exceptional service excellence and operational efficiency in a demanding hospitality environment. You will have the opportunity to oversee a team of front desk agents, night audit, and valet attendants, and work closely with other departments to create a seamless guest experience. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Qualifications

• 3+ years of experience in hotel front desk management
• Marriott experience required
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Preferred: Proficient in Lightspeed, Toast & Microsoft Office
• Ability to work flexible hours, including nights, weekends and holidays

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.