Assistant Front Office Manager — Guest Experience Leader

Lodging Hospitality Management Corporation; Missouri; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Lodging Hospitality Management Corporation seeks an Assistant Front Office Manager to lead the front desk team at Marriott St Louis Airport. You will ensure guest satisfaction, supervise check-in/out, and uphold Marriott procedures with strong guest service focus.

Responsibilities include greeting guests, coordinating with reservations, handling room assignments, resolving issues promptly, and supervising staff across day, evening, and night shifts.

Qualifications

• Hotel Front Desk: 3 years (Required).
• Ability to read English and communicate effectively.
• Must be able to work day, evening, and night shifts.

Responsibilities

• Greet customers with a friendly welcome and assist with requests.
• Confirm room rate visually and assign rooms based on guest needs.
• Complete reservation requests and answer phones promptly.
• Close guest accounts at check-out and address issues or disputes.

Skills

Customer service

Conflict resolution

English literacy

Team leadership

Job description

Lodging Hospitality Management Corporation seeks an Assistant Front Office Manager to lead the front desk team at Marriott St Louis Airport. You will ensure guest satisfaction, supervise check-in/out, and uphold Marriott procedures with strong guest service focus.

Responsibilities include greeting guests, coordinating with reservations, handling room assignments, resolving issues promptly, and supervising staff across day, evening, and night shifts.