Front Desk Agent

Davidson Hospitality Group; Missouri; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Coverage

Dental/Vision

Teledoc

Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Westin St. Louis, part of Davidson Hospitality Group, seeks a friendly Front Desk Agent to warmly greet guests and check them in, ensuring a memorable arrival experience at our downtown hotel.

You will handle guest requests, assist with concierge tasks, and maintain smooth front desk operations, with a focus on teamwork, communication, and a polished, professional appearance. Flexibility to work evenings, weekends, and holidays is expected.

Qualifications

• Experience in customer service, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.

Responsibilities

• Greet guests and perform check-in/check-out procedures with a friendly, professional demeanor.
• Address guest requests and resolve issues to ensure a positive stay.
• Support front desk operations and maintain accurate records, cash handling, and reservations.

Skills

Customer service

Communication

Cash handling

Problem solving

Computer systems

Hotel property management software

Organization & multitasking

Flexible scheduling

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Property Description

Join the dynamic team at The Westin St. Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver exceptional service at our upscale property. With spacious, modern accommodations, a state-of-the-art fitness center, and prime access to St. Louis's top attractions, including Busch Stadium, The Westin St. Louis offers an exciting work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable guest experiences while growing your hospitality career in a vibrant, fast-paced setting. If you thrive in a culture of teamwork, excellence, and innovation, The Westin St. Louis is the place for you.

Overview

Full-Time | $17.50/hour | Westin St. Louis | Hotel/Hospitality

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

About us

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Equal Opportunity Employment

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Workplace Policies

Davidson Hospitality is a drug free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.