Front Office Director — Luxury Hotel Ops Leader

The Westin St. Louis; St. Louis (MO); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

401K Match

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Westin St. Louis seeks a Director of Front Office to lead high-volume front desk operations at a premier downtown property near Busch Stadium. You will manage front desk agents, night audit, and valet, coordinating with housekeeping, F&B and engineering to deliver exceptional guest experiences.

We seek a strategic leader with Marriott experience, strong communication, and a passion for service. Flexible hours, nights, weekends, and holidays are required.

Qualifications

• 3+ years of experience in hotel front desk management.
• Marriott experience required.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Ability to work flexible hours, including nights, weekends and holidays.

Responsibilities

• Oversee front desk operations and guest services.
• Supervise front desk agents, night audit, and valet.
• Collaborate with departments to ensure seamless guest experience.
• Lead initiatives to improve service quality and efficiency.

Skills

Leadership and team management

Customer service excellence

Communication and interpersonal skills

Fluent English

Hotel management software (PMS)

Tools

Lightspeed PMS

Toast POS

Microsoft Office

Hotel management software

Job description

The Westin St. Louis seeks a Director of Front Office to lead high-volume front desk operations at a premier downtown property near Busch Stadium. You will manage front desk agents, night audit, and valet, coordinating with housekeeping, F&B and engineering to deliver exceptional guest experiences.

We seek a strategic leader with Marriott experience, strong communication, and a passion for service. Flexible hours, nights, weekends, and holidays are required.