Front Office Manager

Alliance OBGYN - Lansing, MI; East Lansing (MI); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid time off

Collaborative environment

Résumé du poste

Alliance OBGYN in Lansing, MI seeks an experienced Front Office Manager to oversee daily operations and ensure an exceptional patient experience. You will supervise front-office staff, coordinate schedules, and ensure compliance with healthcare regulations in a fast-paced clinic environment.

The ideal candidate will have leadership, strong organization, and excellent communication skills, with experience in EHR systems and Microsoft Office.

Qualifications

• Leadership and supervisory experience in a medical/healthcare setting.
• Strong organizational and problem‑solving skills with attention to detail.
• Excellent verbal and written communication abilities.
• Proficiency with electronic health records (EHR) and MS Office.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Oversee the day-to-day operations of the medical office to ensure efficiency and productivity.
• Supervise, support, and evaluate administrative and front-office staff.
• Ensure compliance with healthcare regulations, policies, and industry standards.
• Serve as a liaison between medical providers and administrative personnel to promote effective communication and teamwork.
• Develop, implement, and maintain office policies and procedures that enhance operational effectiveness and patient care.
• Address patient inquiries, concerns, and service-related issues in a professional and timely manner.
• Monitor office performance and identify opportunities for process improvement.
• Facilitate onboarding, training, and ongoing development of office staff.
• Conduct clerical staff meetings monthly.

Connaissances

Leadership

Organizational skills

Communication

EHR systems

MS Office

Formation

Associate’s or Bachelor’s degree in Healthcare Administration

Outils

EHR systems

Microsoft Office

Description du poste

Alliance OBGYN is seeking an experienced and organized Front Office Manager to oversee the daily operations of our healthcare practice and ensure an exceptional patient experience. This key leadership role is responsible for managing administrative functions, supervising office staff, coordinating schedules, and maintaining compliance with healthcare regulations. The Front Office Manager serves as a vital link between clinical and administrative teams, helping to create a collaborative, efficient, and patient-centered environment.

Key Responsibilities

• Oversee the day-to-day operations of the medical office to ensure efficiency and productivity.
• Supervise, support, and evaluate administrative and front-office staff.
• Ensure compliance with healthcare regulations, policies, and industry standards.
• Serve as a liaison between medical providers and administrative personnel to promote effective communication and teamwork.
• Develop, implement, and maintain office policies and procedures that enhance operational effectiveness and patient care.
• Address patient inquiries, concerns, and service-related issues in a professional and timely manner.
• Monitor office performance and identify opportunities for process improvement.
• Facilitate onboarding, training, and ongoing development of office staff.
• Conduct clerical staff meetings monthly.

Qualifications

• Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• Previous experience in medical office management, healthcare administration, or a supervisory healthcare role.
• Strong knowledge of medical office operations, healthcare regulations, and patient service standards.
• Excellent leadership, organizational, and problem-solving skills.
• Strong verbal and written communication abilities.
• Proficiency with electronic health records (EHR) systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining confidentiality and professionalism.

Preferred Skills

• Experience leading and developing healthcare administrative teams.
• Ability to implement operational improvements and streamline workflows.
• Strong customer service and conflict-resolution skills.
• Experience with medical billing and insurance.

What You'll Bring

The ideal candidate is a proactive leader who thrives in a healthcare setting and understands how to balance administrative excellence with patient-centered service. You will play a critical role in supporting both staff and providers while helping ensure the highest standards of care and operational performance.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative work environment

Join our team and help create an organized, efficient, and welcoming healthcare environment where patients receive outstanding care!