Front Office Coordinator: Surgery Scheduling & Care

Freedom-Health-Partners-LL; Phoenix (AZ); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

True Precision Medical in Central Phoenix is seeking a Front Office Coordinator to create a seamless patient experience from check-in to check-out. You’ll be the first and last point of contact, welcoming patients, verifying demographics and insurance, collecting co-pays, and supporting a fast-paced medical office.

Experience in a medical office is required; surgery scheduling experience is strongly preferred.

Qualifications

• Previous experience in a medical office required.
• Surgery scheduling experience strongly preferred.
• Experience verifying insurance benefits and working with insurance plans preferred.
• Spanish-speaking is a plus, but not required.

Responsibilities

• Welcome patients with warmth and professionalism.
• Verify patient demographics, insurance information, and required documentation.
• Collect co-pays and process patient payments.
• Answer phones and assist patients with questions.
• Schedule follow-up appointments accurately and efficiently.
• Coordinate patient flow with the clinical team.
• Ensure patients understand their next steps before leaving the office.
• Coordinate provider schedules and patient appointments.
• Assist with surgery and procedure scheduling (experience preferred).
• Communicate appointment details and pre-procedure instructions.
• Help coordinate referrals, imaging, and follow-up appointments.
• Confirm upcoming appointments and communicate schedule changes when needed.
• Process VOBs and update patient information in the EMR.
• Monitor patient communication through phone, text, and electronic messaging.
• Perform end-of-day balancing and front office closing procedures.
• Maintain HIPAA compliance and protect patient privacy.
• Collaborate with clinical, scheduling, billing, and leadership teams.

Skills

Customer service

Communication

Organization

Tools

eClinicalWorks

Job description

True Precision Medical in Central Phoenix is seeking a Front Office Coordinator to create a seamless patient experience from check-in to check-out. You’ll be the first and last point of contact, welcoming patients, verifying demographics and insurance, collecting co-pays, and supporting a fast-paced medical office.

Experience in a medical office is required; surgery scheduling experience is strongly preferred.