Front Desk Associate/Patient Services Liaison

THOMAS EYE GROUP PC; Sandy Springs (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

THOMAS EYE GROUP PC is looking for a Front Desk Check-In Coordinator in Sandy Springs, Georgia. This role is crucial for delivering a professional and efficient check-in experience for patients and visitors while maintaining accurate patient information and documentation.

The ideal candidate should possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment. A high school diploma with 1-2 years of relevant experience in a medical setting is preferred.

Qualifications

• Minimum 1-2 years of front desk, medical office, or healthcare experience preferred.
• Experience in a surgery center or ophthalmology practice is a plus.

Responsibilities

• Greet patients and visitors in a professional manner.
• Verify patient identity and appointment details.
• Collect co-pays and explain financial policies.
• Coordinate with clinical staff for smooth patient flow.
• Maintain a clean, organized reception area.

Skills

Customer service

Attention to detail

Multitasking

Proficiency with EMR systems

Education

High school diploma or equivalent

Job description

The Front Desk Check-In Coordinator serves as the first point of contact for patients and visitors at the surgery center. This role is responsible for ensuring a professional, welcoming, and efficient check-in experience while maintaining accuracy in patient information, insurance verification, and documentation. The ideal candidate demonstrates excellent customer service, strong attention to detail, and the ability to handle a fast‑paced healthcare environment.

Key Responsibilities

• Patient Check-In & Customer Service
  • Greet patients and visitors in a professional, courteous, and compassionate manner.
  • Verify patient identity, demographics, and appointment details.
  • Ensure all required forms and consents are completed accurately prior to procedures.
  • Provide clear instructions regarding check‑in, wait times, and next steps.
• Registration & Documentation
  • Scan, upload, and maintain accurate patient records in the electronic health system.
  • Ensure compliance with HIPAA and confidentiality standards.
• Insurance & Financial Coordination
  • Collect co‑pays, deductibles, or outstanding balances as required.
  • Communicate financial policies and answer basic billing questions.
• Scheduling & Coordination
  • Coordinate with clinical staff to ensure smooth patient flow and timely procedures.
  • Notify appropriate departments of patient arrivals or delays.
• Administrative Support
  • Answer phones and direct calls to appropriate departments.
  • Manage front desk operations including file organization and supply monitoring.
  • Maintain a clean, organized, and professional reception area.

Education & Experience

• High school diploma or equivalent required.
• Minimum 1–2 years of front desk, medical office, or healthcare experience preferred.
• Experience in a surgery center or ophthalmology practice is a plus.

Skills & Competencies

• Strong customer service and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Proficiency with electronic medical records (EMR) systems and basic office software.