Ambulatory Practice Coordinator II

University of Maryland Medical System; Baltimore (MD); On-site; USD 26,077 - 37,622; Full time

Job summary

A leading academic medical center in Baltimore seeks a dedicated Patient Care Coordinator to assist with scheduling and administrative tasks. This role requires strong interpersonal skills and a thorough knowledge of health insurance plans. The ideal candidate will have a high school diploma and at least one year of related experience. The position is full-time, day shift, offering a pay range of $18.93 to $27.31, along with various benefits.

Qualifications

• Minimum of one year of general clerical and/or administrative experience, preferably in a healthcare setting.
• Knowledge of health insurance plans, including Medicare and Medicaid.
• Proficiency with computers required.

Responsibilities

• Assist in patient care coordination such as scheduling appointments.
• Schedule outpatient tests and procedures.
• Enter and verify patient demographics and insurance information.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving skills

PC literate

Education

High School Diploma or equivalent (GED)

Tools

Call-center software

EMR system

Job description

Full Time, Day Shift, Installed Job Details

Renowned as the flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized academic medical center with opportunities ერთ across the continuum of carearched in the downtown area of Baltimore. Our work environment brings talents and ideas together to enhance patient care and advance nursing science.

Job Description

Under general supervision, performs scheduling, pre‑authorization, and administrative activities for patients. Ensures accurate registration, interviews patients to obtain necessary demographic and insurance information.

Principal Responsibilities And Tasks

• Assist in patient care coordination such as scheduling appointments for practice visits and treatment in accordance with physicians’ schedules while adhering to practice and UMMS policies and procedures.
• Schedule outpatient tests and procedures as required.
• Enter and verify patient demographics and insurance information. Obtain appropriate referrals and authorizations as needed. Accurately document all within the EMR system.
• Create, prepare, and coordinate outgoing referrals.
• Provide patients with Facility Fee Disclosure, estimate of charges, and education regarding each fee when appropriate stell Video.
• Prepare after‑visit summaries and inform patients of upcoming appointments, changes to schedules, required co‑payments, and pertinent insurance information.
• Provide patients, family members and referral sources with information regarding hospital policies, programs, wayfinding, and parking.
• Multitask ře in a fast‑paced environment while maintaining professionalism, flexibility, and an organized work environment.
• Assist with office supply tracking and ordering.
• Utilize a multi‑line phone system and call‑center software to handle internal and external calls related to patient care coordination—including scheduling and canceling appointments, verifying demographics, and entering written documentation efficiently within the EMR system.
• Review and reconcile EMR work queues toLugar the need for a new referral or authorization prior to patient arrival.
• Assist the Ambulatory Practice Coordinator I as required.
• Participate in mock, regulatory, and accreditation surveys.
• Actively assist patients with MyPortfolio engagement and education.

Qualifications

Education and Experience

• High School Diploma or equivalent (GED) required.
• Minimum of one year of general clerical and/or administrative experience required, preferably in a healthcare setting.
• Knowledge of health insurance plans, including Medicare and Medicaid.
• Proficiency with computers required.
• Proficiency with registration and scheduling and call‑center software preferred.

Knowledge, Skills And Abilities

• Demonstrated knowledge of various insurance coverage (e.g., Medicaid, HMOs, UMMS partners) preferred.
• Highly effective verbal, written, and interpersonal skills for communicating hospital policies and procedures to medical staff, colleagues, patients, and visitors.
• Ability to complete intake information and respond promptly to instructions given.
• Effective listening skills and ability to translate patient information into written and electronic documentation.
• PC literate with ability to retrieve andрар enter demographic, financial, and patient information on an online registration system शैली.
• Establish and maintain courteous and effectiveિયર relationships that foster quality customer service and demonstrate sensitivity and awareness of customer needs.
• Resourcefulness and problem‑solving skills for handling telephone and in‑person inquiries or resolving patient scheduling issues.
• Work independently under stress and respond effectively.
• Prioritize and manage numerous tasks in different stages of completion.
• Observe Аф and apply relevant hospital and departmental policies and procedures; comply with patient privacy rights under HIPAA.
• Demonstrate knowledge of the principles of growth and development over the lifetime and ability to assess data relative to patient population‑specific and age‑specific needs.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient‑safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, and devices, and communicates the same to those in charge.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Pay Range: $18.93 - $27.31

Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide.