Front Office Coordinator

SENTA Partners; Louisville (KY); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability

PTO & holidays

EAP

Job summary

SENTA Partners, located in Louisville, KY, is seeking a Front Office Coordinator to be the first point of contact for patients and staff. You will schedule appointments, manage patient information, and coordinate communication across the practice.

The role requires a high school diploma, medical reception experience preferred, and knowledge of MS Office/EMR. It offers comprehensive health benefits, HSA, FSA, disability, holidays and PTO, and EAP.

Qualifications

• High school diploma or GED is required.
• Medical reception experience is preferred.
• Knowledge of standard clinic practices and EMR is helpful.
• Excellent communication and multitasking abilities are essential.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Schedule appointments, reschedule, and cancel as needed.
• Handle phone inquiries, insurance data, and demographics.
• Maintain accurate patient records with confidentiality.
• Process payments, assist with billing inquiries, and issue receipts.

Skills

Customer service

Organizational skills

Multi-tasking

Communication

Teamwork

Education

High school diploma or GED

Tools

MS Office

EMR

Job description

• Location 2944 Breckenridge Lane,Louisville, KY, 40220,United States
• Base Pay $10.00 - $20.00 / Hour
• Job Category Clinical Front Office, Clinical Support
• Employee Type Full-time (40)
• Required Degree High school
• Manage Others No

Description

Advanced ENT & Allergy , an affiliate of SENTA Partners , is a long-standing member of the Louisville and Southern Indiana healthcare community, provides a highly coordinated and comprehensive delivery of head and neck care.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission ishelp people Breathebetter, Hear better, Livebetter. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check‑in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer:

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Requirements

Qualifications

• High school diploma or general education degree (GED) required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi‑task
• Knowledge of MS Office and Electronic Medical Records (EMR)

Summary_______________________________________________________________________________________________________________________________________

• Cer tain US jurisdictions require S ENTA Partners to provide new employees with a reasonable estimate of the salary for th is role at the loc a tion in which the job may be performed . Th e posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience , skills, and current organizational needs .
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.