Front Office Coordinator: Patient Experience & Scheduling

Therapy Partners Group; Cleburne, Northern (TX, KY); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Real Performance Physical Therapy in Cleburne, part of Therapy Partners Group, seeks a full-time Front Office Coordinator to greet patients and manage front-desk operations.

Starting hourly pay is $16.00–$17.00 with a schedule of Mon-Thu 8:00am–5:00pm and Fri 8:00am–1:00pm. You will collaborate with Billing and Therapists, handle calls, maintain confidentiality, and support daily office workflows.

Qualifications

• High School diploma or equivalent required.
• Strong typing and data entry skills (min 40 wpm).
• Proven customer service experience and professional communication.
• Ability to manage confidential information and multitask effectively.
• Experience with Microsoft Office and practice management software is a plus.

Responsibilities

• Greet patients warmly and maintain a friendly, professional atmosphere.
• Answer phones, coordinate scheduling, and direct inquiries appropriately.
• Collaborate with Billing, Therapists, and Aide staff for smooth workflow.
• Ensure confidentiality and HIPAA adherence in daily operations.
• Complete end-of-day checklists and manage referrals and patient messages.
• Support Plan of Care follow-ups and medical records requests.

Skills

Typing 40 wpm

Customer service

Organizational skills

Communication skills

Confidentiality

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Real Performance Physical Therapy in Cleburne, part of Therapy Partners Group, seeks a full-time Front Office Coordinator to greet patients and manage front-desk operations.

Starting hourly pay is $16.00–$17.00 with a schedule of Mon-Thu 8:00am–5:00pm and Fri 8:00am–1:00pm. You will collaborate with Billing and Therapists, handle calls, maintain confidentiality, and support daily office workflows.