Front Office Coordinator - Full Time (Start in September/October)

Therapy Partners Group; Cleburne, Northern (TX, KY); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Real Performance Physical Therapy in Cleburne, part of Therapy Partners Group, seeks a full-time Front Office Coordinator to greet patients and manage front-desk operations.

Starting hourly pay is $16.00–$17.00 with a schedule of Mon-Thu 8:00am–5:00pm and Fri 8:00am–1:00pm. You will collaborate with Billing and Therapists, handle calls, maintain confidentiality, and support daily office workflows.

Qualifications

• High School diploma or equivalent required.
• Strong typing and data entry skills (min 40 wpm).
• Proven customer service experience and professional communication.
• Ability to manage confidential information and multitask effectively.
• Experience with Microsoft Office and practice management software is a plus.

Responsibilities

• Greet patients warmly and maintain a friendly, professional atmosphere.
• Answer phones, coordinate scheduling, and direct inquiries appropriately.
• Collaborate with Billing, Therapists, and Aide staff for smooth workflow.
• Ensure confidentiality and HIPAA adherence in daily operations.
• Complete end-of-day checklists and manage referrals and patient messages.
• Support Plan of Care follow-ups and medical records requests.

Skills

Typing 40 wpm

Customer service

Organizational skills

Communication skills

Confidentiality

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Starting Hourly: $16.00 - $17.00 per hour depending on experience

Real Performance Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingCleburne, Burleson and surrounding communities for over 20 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a full time Front Office Coordinator for our Cleburne location.

Schedule needed: Monday - Thursday 8:00am - 5:00 pm, Friday 8:00am - 1:00pm

PRINCIPAL ACCOUNTABILITIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care.
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient experience workflow
• Maintains patient confidence and protects operations by keeping information confidential
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Performs primary and secondary tasks as assigned, including but not limited to; Completing End of Day Checklists, Referral Sorting, Failed Fax Monitoring, Accepting Patient Portal Charges and reviews and responds to patient messages, Plan of Care Follow up, Medical Records Requests, and Managing appointments.

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• 40 words per minute as minimum typing speed (tested)
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Must be able to identify and problem solve
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience

Education: High School diploma or equivalent

Experience: Data Entry, System Dashboard and or Worklist Completion Projects a plus

Physical Requirements and Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.