Front Office Coordinator – Patient Access & Scheduling

Orlando Health Bayfront Hospital; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office activities in Tampa/Watergrass. You will handle patient registration, phone coverage, appointment scheduling, and referrals under supervision, contributing to an efficient practice flow.

Hours are full-time, Monday–Friday, 8:00 AM–5:00 PM. The role emphasizes patient interaction, accuracy in data capture, and adherence to policy as part of a patient-centered care team.

Qualifications

• Requires at least 6 months experience in a clerical, office, or customer service setting.
• Strong organization and attention to detail.
• Ability to register patients and manage scheduling with accuracy.

Responsibilities

• Schedule patient appointments per protocol and obtain pre-certifications when required.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records per policies.
• Comply with Orlando Health policies, procedures and value statements.
• Use office equipment and answer calls professionally.
• Contribute to patient satisfaction by providing friendly, efficient service.
• Maintain regular attendance and adhere to applicable regulations.

Skills

Customer service

Clerical office work

Phone coverage

Education

High School diploma or equivalent

Job description

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office activities in Tampa/Watergrass. You will handle patient registration, phone coverage, appointment scheduling, and referrals under supervision, contributing to an efficient practice flow.

Hours are full-time, Monday–Friday, 8:00 AM–5:00 PM. The role emphasizes patient interaction, accuracy in data capture, and adherence to policy as part of a patient-centered care team.