Patient Access & Front Office Specialist

Bayfrontstpete; Tampa, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF eligible program

Retirement plan match

Parental leave

Job summary

Orlando Health Digestive Health Institute is hiring a Front Office Assistant in Watergrass/North Tampa, FL. The role supports ambulatory operations, handling patient registration, phone coverage, appointment scheduling, and referrals under supervision.

Front office teammates provide essential administrative support, maintain accuracy of demographic/insurance data, and ensure compliant, smooth daily operations within the Digestive Health Institute.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

Clerical skills

Phone etiquette

Education

High School diploma or equivalent

Job description

Orlando Health Digestive Health Institute is hiring a Front Office Assistant in Watergrass/North Tampa, FL. The role supports ambulatory operations, handling patient registration, phone coverage, appointment scheduling, and referrals under supervision.

Front office teammates provide essential administrative support, maintain accuracy of demographic/insurance data, and ensure compliant, smooth daily operations within the Digestive Health Institute.