Patient Services Coordinator — Front Desk (Mon-Fri)

Bayfrontstpete; Wesley Chapel (FL); On-site; USD 31,000 - 39,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa and Watergrass. Responsibilities include patient registration, phone coverage, appointment scheduling, and referrals under supervision of the Practice Operations leadership.

The role requires at least a high school education and a minimum of six months clerical or customer service experience.

Qualifications

• High school graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Adheres to Orlando Health policies and procedures.
• Demonstrates competency in office equipment and handles calls appropriately.
• Contributes to patient satisfaction and excellence standards.
• Maintains regular attendance per policies and federal/state standards.
• Ensures compliance with regulatory and accrediting agencies.

Skills

Clerical experience

Customer service

Education

High School diploma

Job description

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa and Watergrass. Responsibilities include patient registration, phone coverage, appointment scheduling, and referrals under supervision of the Practice Operations leadership.

The role requires at least a high school education and a minimum of six months clerical or customer service experience.