Front Office Specialist: Patient Scheduling & Admin Support

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, phone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leaders.

The role supports the GI department in Tampa and Watergrass, with a focus on accurate data collection, courteous patient interactions, and adherence to policies and procedures. A high school diploma is required.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• High School graduate or equivalent.
• No licensure or formal certification required.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preferences, including pre-certification/authorization when required.
• Obtain accurate and complete patient demographic and insurance information.
• Process requests for medical records per Orlando Health policies.
• Adhere to Orlando Health policies and values in daily work.
• Demonstrate competency with office equipment and phone systems.
• Contribute to patient satisfaction through professional, courteous interactions.
• Maintain regular attendance in line with policies and regulations.
• Ensure compliance with all organizational policies.

Skills

Customer service

Phone etiquette

Scheduling

Data entry

Education

High School diploma or equivalent

Job description

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, phone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leaders.

The role supports the GI department in Tampa and Watergrass, with a focus on accurate data collection, courteous patient interactions, and adherence to policies and procedures. A high school diploma is required.