Clinic Operations Lead — Front Desk & Patient Flow

Detroit Recovery Project, Inc.; Bingham Farms (MI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Front-loaded PTO

Medical, Dental, and Vision Insurance

401(k) with Company Match

Employee Assistance Program (EAP)

Professional Development Opportunities

Student Loan Forgiveness opportunities

Pet Insurance

Job summary

Detroit Recovery Project, Inc. is seeking a Clinic Coordinator to oversee the Integrated Health Clinic’s day-to-day operations and front desk workflows in a fast-paced outpatient setting in Michigan.

The role supports access, scheduling, and a welcoming environment for persons served and staff. The ideal candidate has 2+ years in healthcare, familiarity with NextGen EHR, and CMA or CNA credentials are preferred.

Qualifications

• High School Diploma or GED required.
• Associate degree in Healthcare Administration, Business Administration, or a related field preferred.
• Minimum of two (2) years of experience in a healthcare, medical office, behavioral health, or outpatient clinic setting.
• Previous supervisory or lead experience preferred.
• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential preferred.
• Experience with Electronic Medical Records/Electronic Health Records required.
• Experience with NextGen EHR strongly preferred.
• Strong customer service, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite
• Ability to successfully pass all pre-employment screening requirements, including a criminal background check and drug screening, consistent with applicable laws and organizational policies.
• Valid Michigan Driver's License preferred.

Responsibilities

• Coordinate day-to-day clinic operations and front desk workflow.
• Coordinate transportation for Residents to and from their appointments.
• Provide day-to-day oversight, training, and support to front desk staff.
• Assist with onboarding, coaching, and performance feedback for front desk staff.
• Monitor patient scheduling, registration, check-in, and check-out processes.
• Ensure accurate demographic, insurance, and patient information is maintained within the electronic health record.
• Support patient flow and clinic efficiency initiatives.
• Assist with resolving patient concerns and operational issues.
• Collaborate with providers, leadership, and support staff to ensure quality service delivery.
• Assist with obtaining vital signs and basic clinical support duties when qualified and within certification scope.
• Maintain clinic supplies and support overall office operations.
• Assist with chart preparation, scanning, filing, and record management.
• Support compliance with HIPAA, organizational policies, and regulatory requirements.
• Participate in staff meetings, trainings, and quality improvement initiatives

Skills

Customer service

Communication

Organizational

Problem-solving

Education

High School Diploma or GED

Associate degree in Healthcare Administration or related field

Tools

Electronic Medical Records / Electronic Health Records

NextGen EHR

Job description

Detroit Recovery Project, Inc. is seeking a Clinic Coordinator to oversee the Integrated Health Clinic’s day-to-day operations and front desk workflows in a fast-paced outpatient setting in Michigan.

The role supports access, scheduling, and a welcoming environment for persons served and staff. The ideal candidate has 2+ years in healthcare, familiarity with NextGen EHR, and CMA or CNA credentials are preferred.