Front Office Coordinator for Mental Health Clinic

CHR Career Opportunities; Windham (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Office Assistant role at the Front Office Northeast Willimantic site within (CHR) Community Health Resources, Inc. supports staff in a fast-paced clinical setting, handling front-desk tasks, scheduling, and client inquiries.

The ideal candidate will hold a High School diploma, have prior office or customer service experience, and possess a valid driver’s license. Schedule includes Monday, Thursday, Friday 8:30am-5:00pm and Tue/Wed 11:30am-8pm in Willimantic.

Qualifications

• High School diploma or equivalent required.
• Experience in an office or customer service setting preferred.
• Valid driver’s license required.

Responsibilities

• Schedules appointments and answers main telephone line in a busy clinic.
• Assists patients with questions and coordinates with staff.
• Triage client contacts to handle crises when they occur.
• Maintains and files paperwork, assists with room assignments and scheduling.

Skills

Customer service

Office administration

Education

High School diploma or equivalent

Job description

Job Category: Administration and Support

Requisition Number: OFFIC007187

Apply now

• Posted : September 3, 2026
• Full-Time

Locations

Showing 1 location

Willimantic, CT 06226, USA

Description

Recognized as a Top Workplace for 13 consecutive years! Your career can mean different things in different workplaces. Apply with CHR now to see what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

JOB TITLE: Office Assistant

EMPLOYMENT TYPE: Full-Time, 40 hours/wk

SCHEDULED HOURS: Monday, Thursday, Friday 8:30am-5:00pm Tuesday and Wednesday 11:30am-8pm (Willimantic)

PROGRAM/LOCATION: Front Office Northeast Willimantic, CT

PC#: 1946

ABOUT THE PROGRAM: FRONT OFFICE NORTHEAST

To provide support to staff in a fast-paced setting providing services for clients with severe and prolonged mental illness.

By:

• Assuming the clerical/administrative support duties and responsibilities that are needed for working with agency direct care staff.

DUTIES & RESPONSIBILITIES:

• Provides support of staff providing direct care functions and in concert with the administrative support
  team.
  - Responsible for appointment scheduling and answering main telephone line in a busy clinic to
  assist physicians, therapists/extensive contact with clients and staff to coordinate
  appointments, supervision and meetings with multiple staff members.
  - Assists patients with questions and requests.
  - Triage clients to handle crisis situations that occur both with clients on the phone and in person.
  Acts as liaison with doctors and other providers when patient crisis occurs.
  - Collects client self-pay fees, co-pays and rent payments.
  - Assists new clients who have questions regarding available services. Refers clients to
  Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
  - Maintains therapist and provider's schedule. Responsible for changes to schedule as
  necessary/assists staff with locating available rooms on short notice.
  - Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been
  reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
  - Prepares miscellaneous correspondence for clinic staff.
  - Maintains contact list.
  - Prepares records for forwarding to other providers.
  - Assists with tracking insurance authorization and preparation of forms.
  - Verifies insurance for clients presenting for appointments.
• Additional Duties and Responsibilities
  - Assists with answering of main telephone lines and processing of calls/answers telephone calls
  from satellite offices when phones are on ‘roll-over’.
  - Maintains office in a neat and organized manner, completes filing, faxing and copying requests
  as needed.
  - Distributes daily mail
  - Maintains petty cash for staff.
  - May perform other assignments and duties as area require

QUALIFICATIONS:

Bilingual in English and Spanish

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

Licensure/Certification/Registration: Valid driver’s License

Why Join CHR?

Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

• Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
• Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities
• Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs
• Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program
• Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more!

And so much more! (Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility)

COMPENSATION RANGE*:

*Actual rates within this range are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer and encourages all to apply.

Qualifications

Education

Required

High School or better.

Experience

Required

Previous experience in an office or customer service setting.

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.