Patient Care Liaison

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee with 35+ locations. This nonexempt role schedules patient appointments by phone or other services, triages calls, and inputs updates daily in the practice management system.

Customer service excellence and effective communication with the Clinic Director are essential.

Qualifications

• Education: High School diploma.
• Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

Responsibilities

• Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting.
• Triages calls to appropriate areas.
• Schedules appointments by phone or other outside services.
• Ensures that updates (e.g., cancellations or additions) are input daily into practice management system.
• Communicates, as needed, any patient concerns/issues with Clinic Director.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Works with Physician Coordinator for any questions regarding difficult scheduling requests.
• Mail coordination both incoming and outgoing.
• Sorting of incoming, electronic faxes.
• Other duties as assigned.

Skills

Customer service

Phone handling

Scheduling

Communication

Education

High School diploma

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities.

Who We Are Defines How We Care

• Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.
• Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.
• Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.
• Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value.

Summary

A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Essential Job Responsibilities

• Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting.
• Triages calls to appropriate areas.
• Schedules appointments by phone or other outside services.
• Ensures that updates (e.g., cancellations or additions) are input daily into practice management system.
• Communicates, as needed, any patient concerns/issues with Clinic Director.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Works with Physician Coordinator for any questions regarding difficult scheduling requests.
• Mail coordination both incoming and outgoing.
• Sorting of incoming, electronic faxes.
• Other duties as assigned.

Requirements

Education: High School diploma

Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

Equal Opportunity Employer

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