Front Office Coordinator, Cardiology

University of Maryland Medical System; Glen Burnie (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

University of Maryland Medical System is seeking a frontline front desk/clerk to support clinical operations. You will handle patient check-ins, appointment scheduling, and insurance verification while ensuring data accuracy and HIPAA compliance.

The role requires high school diploma or GED and at least one year of customer service experience, preferably in a healthcare setting. Strong organization and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; healthcare environment preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Greet visitors and answer telephone inquiries; provide general information.
• Call patients to verify appointments and update records.
• Verify demographics and insurance information prior to visits; enter data accurately.
• Register patients during visits and collect co-pays and payments.
• Schedule physician visits and maintain appointment calendars.
• Process referral requests and notify clinical staff of patient arrivals.
• Prepare examination rooms and maintain cleanliness between patients.
• Maintain medical records per HIPAA and records protocols.

Skills

Customer service

Front desk

Organization

Interpersonal communication

EHR systems

Scheduling software

Data entry

Confidentiality

HIPAA compliance

Medical terminology (cardiology)

Education

High School Diploma or GED

Scheduling/Registration certification (preferred)

Tools

EHR systems

Scheduling software

Job description

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Job Requirements

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Education and Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Knowledge, Skills And Abilities

• Proven experience working in a fast-paced medical or healthcare office, preferably in a cardiology or specialty clinic setting.
• Exceptional organizational and multitasking abilities to manage a busy front desk environment efficiently.
• Strong interpersonal and communication skills to interact professionally with patients, physicians, and staff.
• Proficiency in using electronic health record (EHR) systems and appointment scheduling software.
• Ability to handle patient check-ins, appointment scheduling, insurance verification, and billing inquiries with accuracy and confidentiality.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Attention to detail and a high level of accuracy in data entry and record keeping.
• Knowledge of medical terminology related to cardiology is a plus.
• Demonstrated ability to maintain patient confidentiality and comply with HIPAA regulations.
• Friendly and approachable demeanor with a strong commitment to providing outstanding patient service.