Front Office Coordinator I – Patient Access & Scheduling

Unio Specialty Care; Santa Barbara (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary and Health Benefits

Generous time off

Paid Holidays

401(k)

Company Discounts

Collaborative work environment

Employee Recognition

Job summary

Unio Health Partners in Santa Barbara, CA is seeking an Office Coordinator I to manage front-office operations for our physician practice. You will greet patients, verify demographics and insurance, file records, and support scheduling and phone communications across departments.

The ideal candidate has a high school diploma, up to 3 years in a medical setting, and strong customer service. Bilingual Spanish is a plus; we offer competitive benefits and a collaborative work environment.

Qualifications

• High school diploma or equivalent is required.
• Bilingual in Spanish is a plus.
• 0-3 years of prior experience in a medical setting preferred.
• Knowledge of medical practices, terminology, and reimbursement policies.

Responsibilities

• Welcome and greet patients and visitors.
• Communicate with back-office staff upon patient arrival.
• Verify patient demographics and insurance information.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Answer phone calls and handle all phases of telephone communications, including scheduling in-office appointments.
• Route all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
• Conduct appointment reminder calls to patients.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Notify the physician if there are any schedule changes.
• Assist with prescription refills when needed.

Skills

Bilingual in Spanish

Customer service

Front desk experience

Education

High school diploma or equivalent

Job description

Unio Health Partners in Santa Barbara, CA is seeking an Office Coordinator I to manage front-office operations for our physician practice. You will greet patients, verify demographics and insurance, file records, and support scheduling and phone communications across departments.

The ideal candidate has a high school diploma, up to 3 years in a medical setting, and strong customer service. Bilingual Spanish is a plus; we offer competitive benefits and a collaborative work environment.