Floating Office Coordinator

Summit Physical Therapy; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Vision insurance

Paid time off

Paid holidays

Short-term disability

Job summary

Summit Physical Therapy is seeking a Floating Office Coordinator to provide coverage for Office Coordinators across Chattanooga, Knoxville, and North Georgia. The role includes insurance verification, patient account audits, and front-office tasks while traveling to multiple locations.

You will handle intake/registration, manage phone lines, and ensure accurate patient charts and deposits. A high school diploma and 2+ years of customer service are required, with occasional Saturdays possible.

Qualifications

• 2+ years of customer service experience (required)
• Basic understanding of medical insurance benefits (preferred)
• Ability to multitask

Responsibilities

• Provide as needed coverage for all OCs across all regions
• Opening and closing tasks
• Phone management
• Creation and management of electronic patient charts
• Completing intake/registration/processing of new patients
• Insurance benefits verification
• Insurance authorization submission and tracking
• Collecting copays, deductible, and co-insurance payments
• Managing accurate bank deposits
• Audit electronic patient accounts for accuracy

Skills

Customer service

Multitasking

Insurance basics

Education

High School Diploma or equivalent

Job description

The Floating Office Coordinator’s role is to work alongside and provide as needed coverage for the Office Coordinators (OCs). It is the main responsibility of the Floating Office Coordinator to provide coverage for all OCs in the Chattanooga, Knoxville, and North Georgia regions, assist with insurance verification, and assist with patient account audits when needed. This role reports directly to the Front Office Manager.

Job duties are not limited to, but do include:

• Provide as needed coverage for all OCs across all regions
• Opening and closing tasks
• Phone management
• Creation and management of electronic patient charts
• Completing intake/registration/processing of new patients
• Insurance benefits verification
• Insurance authorization submission and tracking
• Collecting copays, deductible, and co-insurance payments
• Managing accurate bank deposits
• Audit electronic patient accounts for accuracy

Qualifications:

• 2+ years of customer service experience (required)
• Basic understanding of medical insurance benefits (preferred)
• Ability to multitask

Job Type:

• Full-time

Pay:

• Hourly
• 401(k) with matching
• Health insurance
• Vision insurance
• Paid time off
• Paid holidays
• Short-term disability

Schedule:

• Day shift
• Monday to Friday – may be asked to work occasional Saturdays

Education:

• High School Diploma or higher

Work Location:

• Must be willing to travel as needed to all Chattanooga, Knoxville, and North Georgia locations