Job Description: Front Office Coordinator
Principal Accountability of the Front Office Coordinator:
To answer telephones, greet visitors, administer skills evaluations, monitor office appearance, and participate in achieving the overall goals of the office.
Essential Functions
1. Receives and Processes Inbound Telephone Communications
- Answers the telephone in a prompt and courteous manner
- Determines nature of caller's business and directs the call to appropriate person
- Records accurate and complete telephone messages and promptly relays them to the intended person.
2. Greets and Processes All Applicants and Visitors
- Greets and welcomes all visitors and applicants in a consistently friendly and professional manner.
- Determines nature of the individual's visit and advises appropriate person.
- Dispenses employment application and other relevant documents to applicants.
- Directs applicant flow within the office and maintains appropriate documentation.
- Administers skills evaluations and reviews for completion, providing instruction and encouragement.
- Provides answers to routine inquires as appropriate.
- Maintains confidentiality of all processed documents.
3. Provides Office Clerical Support
- Types correspondence and other materials.
- Prepares mailings and updates mailing lists.
- Files inactive job orders, applications, and other documents.
- Maintains files, records, and reports as directed.
4. Other Duties
- Ensures adequacy of all office supplies and forms.
- Maintains an orderly office appearance.
- Performs other related duties as necessary and assigned.
Knowledge and Skills Required
- Must have the ability to read and comprehend various employment-related documents ad materials.
- Must have the ability to perform the basic math functions of addition, subtraction, multiplication, and division.
- Must have basic computer skills and the ability to operate accurately and quickly the telephone system, fax machines, and other standard office equipment.
- Must be able to work with a wide range of personalities in a courteous, effective, and professional manner.
- Must be able to work with minimal supervision.
- Must have working knowledge of Microsoft Office Software
Minimum Education
- High school diploma, general equivalency diploma (GED), or equivalent combination of education and experience.
Work Schedule
Dress Code