Front Office Coordinator

Mindpath Health; Kissimmee (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health in Kissimmee is seeking a Front Office Coordinator to deliver a friendly patient experience, manage the front desk, schedule appointments, collect co-pays, and update records using EMR. This full-time onsite role requires 2+ years of clerical experience, a high school diploma, and proficiency in Microsoft Office.

You will collaborate with clinicians and leadership to ensure smooth operations.

Qualifications

• Experience using EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years in clerical, administrative, receptionist, or front office coordination.
• 1+ year customer service experience, healthcare preferred.
• Proficiency with Microsoft Office, multiline phone systems, accurate data entry/typing.
• Strong interpersonal skills and ability to build relationships with patients, clinicians, and staff.
• Empathy and compassion when supporting mental health challenges.
• Calm, professional demeanor with upset patients or families.
• Excellent verbal and written communication skills.
• Strong organization, detail orientation, and ability to multitask.
• Problem-solving, sound judgment, and independent thinking under pressure.
• Ability to work independently and as part of a team, and maintain confidentiality.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive experience.
• Schedule appointments, triage calls, route messages, and relay needs to clinical staff.
• Collect co-pays/balances, explain forms, and ensure accurate patient paperwork.
• Collect/verify/update patient demographics and insurance information.
• Assist patients with Mindpath Health policies, procedures, and services.
• Escalate when needed and use de-escalation to support safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and communications.
• Coordinate with front office, clinical teams, and leadership to improve processes.
• Identify patient satisfaction concerns and suggest resolutions.
• Maintain confidentiality of all personal and protected health information.

Skills

EMR/EHR experiences

Customer service

Interpersonal skills

Communication

Problem-solving

Teamwork

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Microsoft Office

Multiline phone systems

Job description

Overview

Make a Difference. Grow in Your Career. Thrive with Us.

About The Role

At Mindpath Health, we're on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive. The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.

This role is full-time (40 hours/week, Monday–Friday) onsite in our Kissimmee office.

What You’ll Do

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de‑escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Qualifications

What You'll Bring

• Experience using EMR/EHR and/or practice management systems required
• High school diploma or equivalent
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
• 1+ year of customer service experience, preferably in a healthcare setting
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
• Ability to remain calm, professional, and effective when assisting upset patients or families
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
• Effective problem‑solving skills, sound judgment, and the ability to think independently under pressure
• Ability to work both independently and collaboratively as part of a team
• Commitment to maintaining strict confidentiality of all personal and protected health information

Compensation

The pay rate for this position is $19 per hour.

Why Join Mindpath Health?

When you join our team, you're not just accepting a job, you're stepping into a community built on support, inclusion, and growth.

Benefits & Perks

• Medical, Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Life & Long-Term Disability Insurance
• 401(k) with employer match
• Paid time off starting at 15 days per year
• Paid parental leave
• Tuition reimbursement

About Us

Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

If you're looking for a purpose-driven organization where your work truly matters, we'd love to meet you.

Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.