Front Office Coordinator

Mindpath Health; Raleigh (NC); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

401(k) with employer match

Paid parental leave

Job summary

Mindpath Health is seeking a Front Office Coordinator to join our team in Raleigh, NC. This full-time position requires strong customer service skills and experience in administrative functions to support clinicians and patients. You will manage appointments, provide a welcoming environment, and maintain accurate records using Electronic Health Record systems.

The ideal candidate has a high school diploma, 2+ years of experience in a front office role, and proficiency in Microsoft Office. Benefits include medical, dental, and vision coverage, paid time off, and a 401(k) plan.

Qualifications

• 2+ years of recent experience in administrative or front office coordination roles.
• 1+ year of customer service experience, preferably in healthcare.
• Strong organizational skills with keen attention to detail.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Schedule appointments and manage incoming calls.
• Adhere to company policies and maintain patient confidentiality.

Skills

Experience with EMR/EHR

Customer service skills

Microsoft Office proficiency

Strong interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

About the Role

The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.

This role is full-time (40 hours/week, Monday–Friday) onsite in our Raleigh office.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Qualifications

• Experience using EMR/EHR and/or practice management systems required
• High school diploma or equivalent
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
• 1+ year of customer service experience, preferably in a healthcare setting
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
• Ability to remain calm, professional, and effective when assisting upset patients or families
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
• Effective problem-solving skills, sound judgment, and the ability to think independently under pressure
• Ability to work both independently and collaboratively as part of a team
• Commitment to maintaining strict confidentiality of all personal and protected health information

Compensation

The pay rate for this position is $20.00 per hour.

Benefits

• Medical, Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Life & Long-Term Disability Insurance
• 401(k) with employer match
• Paid time off starting at 15 days per year
• Paid parental leave

Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.