Front Office & Patient Experience Coordinator

Mindpath Health; Kissimmee (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health in Kissimmee is seeking a Front Office Coordinator to deliver a friendly patient experience, manage the front desk, schedule appointments, collect co-pays, and update records using EMR. This full-time onsite role requires 2+ years of clerical experience, a high school diploma, and proficiency in Microsoft Office.

You will collaborate with clinicians and leadership to ensure smooth operations.

Qualifications

• Experience using EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years in clerical, administrative, receptionist, or front office coordination.
• 1+ year customer service experience, healthcare preferred.
• Proficiency with Microsoft Office, multiline phone systems, accurate data entry/typing.
• Strong interpersonal skills and ability to build relationships with patients, clinicians, and staff.
• Empathy and compassion when supporting mental health challenges.
• Calm, professional demeanor with upset patients or families.
• Excellent verbal and written communication skills.
• Strong organization, detail orientation, and ability to multitask.
• Problem-solving, sound judgment, and independent thinking under pressure.
• Ability to work independently and as part of a team, and maintain confidentiality.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive experience.
• Schedule appointments, triage calls, route messages, and relay needs to clinical staff.
• Collect co-pays/balances, explain forms, and ensure accurate patient paperwork.
• Collect/verify/update patient demographics and insurance information.
• Assist patients with Mindpath Health policies, procedures, and services.
• Escalate when needed and use de-escalation to support safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and communications.
• Coordinate with front office, clinical teams, and leadership to improve processes.
• Identify patient satisfaction concerns and suggest resolutions.
• Maintain confidentiality of all personal and protected health information.

Skills

EMR/EHR experiences

Customer service

Interpersonal skills

Communication

Problem-solving

Teamwork

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Microsoft Office

Multiline phone systems

Job description

Mindpath Health in Kissimmee is seeking a Front Office Coordinator to deliver a friendly patient experience, manage the front desk, schedule appointments, collect co-pays, and update records using EMR. This full-time onsite role requires 2+ years of clerical experience, a high school diploma, and proficiency in Microsoft Office.

You will collaborate with clinicians and leadership to ensure smooth operations.