Front Office Coordinator

D4C Dental; Houston (TX); Presencial; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

D4C Dental in Houston is seeking a Sedation Center Front Office Coordinator to be the first contact for patients and families, ensuring a smooth experience from check-in to checkout. The role supports scheduling, registration, and financial arrangements while coordinating with providers and staff.

Responsibilities include verifying insurance, collecting payments, and maintaining HIPAA-compliant records. Fluency in English and Spanish is required to assist Spanish-speaking patients and families

Qualificações

• Minimum 2 years in dental/medical front office.
• Experience with patient scheduling, registration, and financial collections.
• Proficient in English and Spanish for patient communication.

Responsabilidades

• Greet and assist patients and families upon arrival.
• Handle patient registration, scheduling, check-in and check-out.
• Verify insurance, collect payments, and explain financial responsibilities.
• Coordinate patient flow to ensure timely appointments.
• Serve as liaison between patients, providers, and staff.
• Maintain accurate patient records in HIPAA-compliant manner.
• Provide translation support for Spanish-speaking patients.
• Answer phones and handle administrative tasks.
• Resolve patient concerns and escalate issues when needed.
• Maintain a positive, professional office environment.

Conhecimentos

Bilingual (Spanish/English)

Customer service

Front desk coordination

Healthcare terminology

Formação académica

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Ferramentas

Scheduling systems

Insurance verification

Descrição da oferta de emprego

Sedation Center Front Office Coordinator (FOC)

Work Hours: Mon - Wed 5:00am - 3:00m Thur-Fri 8:00 - 4:00pm Sat 7:30am- 2:30pm
Language Requirement: Must be bilingual and fluent in Spanish

Job Summary

The Sedation Center Front Office Coordinator (FOC) is the first point of contact for patients and families, responsible for ensuring an exceptional patient experience from check-in to check-out. This role manages the front office operations of the Sedation Center, supports patient scheduling, registration, and financial arrangements, and communicates effectively with patients, providers, and staff. The FOC plays a vital role in maintaining a smooth daily workflow while upholding the company's mission of helping children achieve a lifetime of great oral health.

Education / Credentials

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  High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred.

  
  
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  Must be bilingual and fluent in Spanish (required).

  
  

Job-Related Experience

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  Minimum 2 years of experience in a dental, medical, or healthcare front office role (preferred).

  
  
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  Experience with patient scheduling, insurance verification, and financial collections.

  
  
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  Strong communication and customer service skills.

  
  

Job-Related Skills / Competencies

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  Ability to effectively communicate with patients and families in both English and Spanish.

  
  
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  Excellent organizational and multitasking abilities.

  
  
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  Knowledge of dental/medical terminology, insurance processes, and scheduling systems.

  
  
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  Ability to remain calm and professional in a fast-paced environment.

  
  
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  Strong problem-solving and conflict-resolution skills.

  
  

Major Duties and Responsibilities

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  Greet and assist patients and families upon arrival to the Sedation Center.

  
  
• 
  

  Handle patient registration, scheduling, check-in, and check-out processes.

  
  
• 
  

  Verify insurance, collect payments, and explain financial responsibilities to families.

  
  
• 
  

  Coordinate patient flow to ensure timely appointments and efficient use of provider schedules.

  
  
• 
  

  Serve as a liaison between patients, providers, and clinical staff.

  
  
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  Maintain accurate patient records, documentation, and compliance with HIPAA.

  
  
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  Provide translation and support for Spanish-speaking patients and families as needed.

  
  
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  Support the office team by answering phones, responding to inquiries, and handling administrative tasks.

  
  
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  Assist with resolving patient concerns and escalating issues when appropriate.

  
  
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  Contribute to a positive, welcoming, and professional office environment.

  
  

Working Conditions / Physical Demands

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  Sedation Center office environment, primarily desk-based with patient interaction.

  
  
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  Must be able to work 6:00am - 3:30pm, Monday through Friday.

  
  

Other Duties

This job description reflects management's assignment of essential functions. It does not restrict management's right to assign or reassign duties and responsibilities as needed.