Front Office Representative - Dental

Suncoast Community Health Centers Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a Front Office Representative for our dental clinic in Florida. You will welcome patients, schedule appointments, verify insurance, collect co-pays, and maintain accurate records in a HIPAA-compliant environment.

The role requires strong communication, organization, and customer service skills to manage a high-paced front office and coordinate with the dental team for smooth patient flow and efficient service.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Welcome and register patients.
• Schedule, confirm, and manage dental appointments.
• Verify patient insurance eligibility and assist with claims/pre-authorizations.
• Collect co-pays and payments and apply to patient accounts.
• Maintain patient records in HIPAA-compliant manner.
• Answer calls, schedule inquiries, and route to appropriate team.
• Provide financial counseling on insurance coverage, sliding fees, and payment options.
• Scan and label documents (medical histories, forms, insurance cards).
• Ensure front office and waiting area are clean and welcoming.
• Coordinate with dental team for smooth patient flow.
• Prepare daily deposits and handle money accurately.
• Attend team meetings and training sessions.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Task prioritization

Stress management

Office equipment proficiency

Dental software proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Dental software

EMR systems

Job description

FRONT OFFICE REPRESENTATIVE - DENTAL

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for dental providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the dental team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, dental software, EMR or related software.

Education and Experience:

• High School Diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required