Front Office Coordinator

Physicians' Primary Care of Southwest Florida; Cape Coral (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with company match

Paid time off (PTO)

Paid holidays

Uniform allowance

Employee assistance program (EAP)

Staff appreciation events

Job summary

Physicians’ Primary Care of Southwest Florida is seeking a Front Office Coordinator to oversee our Cape Adult Medicine and Cay West locations in Cape Coral, FL. The role focuses on delivering exceptional patient service, managing check-in/out, scheduling, and coordinating daily operations.

Ideal candidates have a minimum of three years in a medical practice with at least one year in supervision, plus strong communication and organizational skills to support providers, staff, and patients while

Qualifications

• Knowledge of medical charging, billing, and registration policies and procedures.
• Ability to develop and maintain a rapport with providers, staff, and patients.
• Ability to communicate at all levels of the organization in a positive and effective manner.

Responsibilities

• Oversees check-in and out, appointment scheduling, and general clinical operations.
• Delegates clerical tasks and guides staff on policies and procedures.
• Ensures daily scheduling and encounter tracking reports are reviewed.
• Maintains site appearance and functionality for Cape Adult Medicine and Cay West locations.

Skills

Medical billing

Registration policies

Customer service

Coordination

Supervision

Job description

Celebrating 30 Years in Southwest Florida and we are still growing! Physicians’ Primary Care of Southwest Florida is a premier multi-specialty primary care practice with locations in Cape Coral, Fort Myers, Estero and Lehigh Acres. We are currently seeking a Front Office Coordinator that will oversee our Cape Adult Medicine and Cay West locations.Sample of Responsibilities:

• Provides excellent customer service to both our internal and external customers
• Oversees and directs functions of check-in and out, appointment scheduling, and general clinical operations.
• Responsible for checking daily scheduling reports and encountering tracking reports.
• Delegates responsibilities for clerical work activities and functions.
• Assists staff in understanding/implementing organizational policies and procedures.
• Helps develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying workload as necessary.
• Identifies, analyzes, and resolves work problems.
• Ensures that requests for information are handled promptly and effectively.
• Works with other staff to ensure efforts are coordinated and high-quality patient care is provided.
• Responsible for the physical appearance and functionality of the site.

Performance Requirements:

• Knowledge of medical charging, billing, and registration policies and procedures.
• Knowledge of departments and operational relationships.
• Skill in defining problems, collecting data, interpreting billing information.
• Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
• Ability to communicate at all levels of the organization in a positive and effective manner.

Experience Necessary:

• A minimum of three (3) years of experience working in a medical practice and at least one (1) year of experience in supervision.

What PPC Offers:

• 30 years of growing with and supporting our communities
• Award-winning physicians
• Ability to advance within our organization
• Health, dental, vision, and life insurances
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Holidays
• Uniform Allowance
• Employee Assistance Program (EAP)
• Employee appreciation week and events