Appointment Scheduler

Ppcswfl; Cape Coral (FL); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Uniform allowances

CE courses

Job summary

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler for the Cape Coral Adult Medicine division. The schedule is 8:00 am to 5:00 pm, Monday through Friday. Location is Cape Coral, FL.

Responsibilities include handling high call volumes, collecting demographics and insurance details, and updating the patient management system. The role requires experience in a call center, strong attention to detail, and the ability to maintain communication with providers, staff, and

Qualifications

• Experience in a high-volume call center environment.
• Excellent attention to detail and accurate data recording.
• Ability to develop rapport with providers, staff and patients.
• Professional and compassionate handling of calls.
• Knowledge of insurances, referrals and eligibility.
• One year of medical office experience or comparable medical education/office experience.
• Regular and reliable attendance required.

Responsibilities

• Answer a high volume of calls in a professional and courteous manner.
• Obtain demographics and insurance information when scheduling appointments.
• Record information accurately into the patient management system.
• Communicate messages to appropriate parties.
• Maintain HIPAA compliance and confidentiality.

Skills

Call center experience

Attention to detail

Interpersonal skills

HIPAA compliance

Education

Medical office education beneficial

Tools

Patient management system

Job description

You’ll become part of the “PPC family”. We are always looking for the best talent to join our team. We know that skilled employees are critical to our success and to our commitment to deliver outstanding quality care. Compassion, Respect, Friendliness, Teamwork and Excellence are not just words, but what we are committed to delivering each and every day. We are seeking individuals who share our passion for excellence. We have offices in Fort Myers, Cape Coral, Estero and Lehigh Acres with opportunities in both clinical and non-clinical positions.

Position: Appointment Scheduler

Location: Cape Coral, FL

Job Id:2654

# of Openings:1

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed primary care practice with locations in Cape Coral, Fort Myers, Estero, and Lehigh Acres. We are currently seeking an Appointment Scheduler for our Adult Medicine division in Cape Coral. The schedule for this position is 8:00 am to 5:00 pm, Monday through Friday.

Sample of Duties:

• Answer a high volume of calls in a professional and courteous manner
• Obtain proper information from patients when scheduling appointments such as demographics and insurance information
• Record information accurately into our patient management system
• Communicate messages to appropriate parties
• Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations

Position Requirements:

• Experience working in a high volume call center environment
• Great attention to detail and the ability to record information accurately
• Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
• Proficiency in handling all calls in a professional and compassionate manner
• Knowledge of insurances, referrals, and eligibility a must
• One year of medical office experience or a combination of medical education and office experience preferred
• Regular and reliable job attendance is required

PPC Offers:

• Over 30 years of serving our Southwest Florida community
• Ability to advance and grow within our organization
• Health, dental, vision, disability and life insurances
• 401(k) with company match
• Free financial advising
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowances at hire and each anniversary
• Company paid CE courses with CEdirect
• Reimbursement for position required certifications and/or license
• Employee Assistance Program (EAP)
• Employee Resource Assistance Program (ERAP)
• Discounted legal and document services
• Milestone gifts
• Employee appreciation events and gifts