Self-Pay Patient Account Representative

Physicians' Primary Care of Southwest Florida; Fort Myers (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) match

Paid time off

Paid holidays

Certification reimbursement

Employee assistance

ERAP

Legal document services

Employee events

Job summary

Physicians’ Primary Care of Southwest Florida invites applications for a Self-Pay Patient Account Representative in Fort Myers, FL. This role supports the Administration team and focuses on patient accounts, self-pay processing, and excellent service.

The ideal candidate has experience in a high-volume medical office, strong data entry accuracy, and professional communication with patients and insurers. We offer comprehensive benefits and opportunities for growth within our physician-owned

Qualifications

• Two years of experience in a high-volume medical office.
• Excellent data entry accuracy and attention to detail.
• Professional, friendly and enthusiastic interactions with patients and staff.
• Strong customer service skills in a medical environment.
• Knowledge of health data systems and workflows.

Responsibilities

• Provides excellent customer service to both our internal and external customers.
• Handles calls and correspondence from patients and insurance companies as they relate to self-pay accounts. Provides prompt resolution to questions or concerns.
• Identifies on a daily basis all delinquent accounts and pursue accounts as described in written policies and procedures.
• Makes recommendations concerning patient accounts to be written off or turned over for collection.
• Monitors work status and maintains productivity within MGMA standards for Patient Account Representatives.
• Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations.

Skills

Customer service

Data entry

Attention to detail

HIPAA knowledge

Professional communication

Job description

Position: Self-Pay Patient Account Representative

Location: Fort Myers, FL

Job Id: 2649

# of Openings: 1

Physicians’ Primary Care of Southwest Florida is a premier physician-owned and managed primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Self-Pay Patient Account Representative to join our Administration team in Fort Myers.

Sample of Duties:

• Provides excellent customer service to both our internal and external customers.
• Handles calls and correspondence from patients and insurance companies as they relate to self-pay accounts. Provides prompt resolution to questions or concerns.
• Identifies on a daily basis all delinquent accounts and pursue accounts as described in written policies and procedures.
• Makes recommendations concerning patient accounts to be written off or turned over for collection.
• Monitors work status and maintains productivity within MGMA standards for Patient Account Representatives.
• Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations.

Position Requirements:

• Two years of experience working in a high volume medical office environment
• Great attention to detail and data entry accuracy
• Ability to handle all interactions in a professional, friendly and enthusiastic manner
• Excellent and professional customer service skills
• Knowledge of methods and procedures of health data systems

PPC Offers:

• Over 30 years of serving our Southwest Florida community
• Ability to advance and grow within our organization
• Health, dental, vision, disability and life insurances
• 401(k) with company match
• Free financial advising
• Paid Time Off (PTO)
• Paid holidays
• Reimbursement for position required certifications and/or license
• Employee Assistance Program (EAP)
• Employee Resource Assistance Program (ERAP)
• Discounted legal and document services
• Employee appreciation events and gifts