Front Office Chief Guest Experience Leader

Peachtree Group; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Manager to lead the Front Office team and deliver Hyatt Centric-brand hospitality in Austin. You will drive seamless operations, coach staff, and create personalized guest experiences that showcase the destination and local culture.

Responsibilities include team development, guest communications, check-in/out accuracy, and collaboration with departments to maintain elevated service standards while adhering to safety and budget guidelines.

Qualifications

• 2–3 years of Front Office leadership in a full-service hotel.
• Strong knowledge of hotel operations and guest service practices.
• Excellent communication and problem-solving skills.
• Experience with hotel property management systems and revenue-focused front office practices.

Responsibilities

• Model Hyatt's purpose, values, and service standards to inspire collaboration and exceptional hospitality.
• Lead, coach, and motivate Front Office associates to deliver personalized, intuitive service.
• Serve as the hotel's local expert, connecting guests with authentic neighborhood experiences.
• Foster a guest-centric culture and empower associates to accommodate guest requests.
• Oversee check-in/check-out, guest communications, room assignments, billing accuracy and service recovery.
• Collaborate with teams to meet daily operational goals and support staff development.
• Maintain safety, security, emergency and risk management procedures; ensure training compliance.
• Manage departmental expenses, labor costs, inventory and supplies per budget guidelines.
• Partner with General Manager to deliver operational excellence and elevated guest experiences across departments.
• Participate in recruitment, onboarding, training, scheduling, coaching and performance management of Front Office staff.
• Support planning of hotel events, VIP arrivals, group programs and guest engagement initiatives.

Skills

Front Office leadership

Guest service

Communication

Conflict resolution

Problem solving

Operations management

Revenue-focused front office

Team coaching

Training

Guest relations

Tools

PMS software

Job description

Peachtree Group is seeking a Front Office Manager to lead the Front Office team and deliver Hyatt Centric-brand hospitality in Austin. You will drive seamless operations, coach staff, and create personalized guest experiences that showcase the destination and local culture.

Responsibilities include team development, guest communications, check-in/out accuracy, and collaboration with departments to maintain elevated service standards while adhering to safety and budget guidelines.