Front Office Manager

Peachtree Group; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Manager to lead the Front Office team and deliver Hyatt Centric-brand hospitality in Austin. You will drive seamless operations, coach staff, and create personalized guest experiences that showcase the destination and local culture.

Responsibilities include team development, guest communications, check-in/out accuracy, and collaboration with departments to maintain elevated service standards while adhering to safety and budget guidelines.

Qualifications

• 2–3 years of Front Office leadership in a full-service hotel.
• Strong knowledge of hotel operations and guest service practices.
• Excellent communication and problem-solving skills.
• Experience with hotel property management systems and revenue-focused front office practices.

Responsibilities

• Model Hyatt's purpose, values, and service standards to inspire collaboration and exceptional hospitality.
• Lead, coach, and motivate Front Office associates to deliver personalized, intuitive service.
• Serve as the hotel's local expert, connecting guests with authentic neighborhood experiences.
• Foster a guest-centric culture and empower associates to accommodate guest requests.
• Oversee check-in/check-out, guest communications, room assignments, billing accuracy and service recovery.
• Collaborate with teams to meet daily operational goals and support staff development.
• Maintain safety, security, emergency and risk management procedures; ensure training compliance.
• Manage departmental expenses, labor costs, inventory and supplies per budget guidelines.
• Partner with General Manager to deliver operational excellence and elevated guest experiences across departments.
• Participate in recruitment, onboarding, training, scheduling, coaching and performance management of Front Office staff.
• Support planning of hotel events, VIP arrivals, group programs and guest engagement initiatives.

Skills

Front Office leadership

Guest service

Communication

Conflict resolution

Problem solving

Operations management

Revenue-focused front office

Team coaching

Training

Guest relations

Tools

PMS software

Job description

The Front Office Manager is a dynamic leader responsible for delivering exceptional guest experiences that embody the Hyatt Centric brand. This role serves as a cultural ambassador, fostering a collaborative, service-driven environment while leading the Front Office team with enthusiasm, professionalism, and a passion for connecting guests to the destination. The Front Office Manager ensures seamless daily operations, develops team talent, and creates memorable, personalized experiences that inspire guests to explore like a local.

Key Responsibilities

Model Hyatt's purpose, values, and service standards while inspiring team members to embrace a culture of collaboration, care, authenticity, and exceptional hospitality.

Lead, coach, and motivate Front Office associates to deliver personalized, intuitive service that exceeds guest expectations and creates memorable experiences.

Serve as the hotel's "local expert," empowering associates to connect guests with authentic neighborhood experiences, attractions, dining, and cultural offerings that reflect the Hyatt Centric brand promise.

Foster a guest-centric culture by encouraging creative problem-solving and empowering associates to accommodate guest requests whenever possible.

Ensure all Front Office operations are executed efficiently, including check-in/check-out procedures, guest communications, room assignments, billing accuracy, and service recovery efforts.

Collaborate closely with team members to achieve daily operational goals while maintaining an environment where associates feel supported, engaged, and empowered to succeed.

Maintain expertise in all hotel safety, security, emergency, and risk management procedures. Respond confidently and effectively to emergencies while ensuring all associates are properly trained and compliant with established protocols.

Manage departmental expenses, labor costs, inventory, and operational supplies in accordance with budgetary guidelines established by hotel leadership.

Partner with the General Manager and hotel leadership team to deliver operational excellence and a consistent, elevated guest experience across all departments.

Participate in the recruitment, onboarding, training, scheduling, coaching, performance management, and career development of Front Office associates, fostering a strong talent pipeline and succession planning culture.

Support the planning and execution of hotel events, VIP arrivals, group programs, and guest engagement initiatives to enhance the overall guest experience.

Facilitate daily stand‑up meetings, departmental communications, leadership meetings, and training sessions that promote transparency, accountability, and team engagement.

Mentor associates through ongoing coaching and professional development opportunities while addressing performance concerns promptly and constructively.

Build strong partnerships with Housekeeping, Engineering, Food & Beverage, and other operational teams to ensure guest rooms and public spaces consistently meet Hyatt brand standards.

Monitor reservation activity, inventory management, upgrade opportunities, and guest preferences to ensure accurate handling of all reservations and maximize guest satisfaction.

Champion Hyatt and property‑wide initiatives, service programs, and operational standards through effective communication, training, and accountability.

Maintain open communication with the General Manager and leadership team regarding operational performance, guest feedback, staffing needs, and business priorities while demonstrating flexibility to support the evolving needs of the hotel.

Qualifications

• Minimum 2-3 years of Front Office leadership experience in a full-service hotel environment; Hyatt experience preferred.
• Strong knowledge of hotel operations, guest service practices, and hospitality leadership.
• Proven ability to inspire teams, drive engagement, and deliver outstanding guest experiences.
• Excellent communication, conflict‑resolution, and problem‑solving skills.
• Experience with hotel property management systems and revenue‑focused front office practices.
• Flexible schedule with the ability to work evenings, weekends, and holidays as business demands require.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Peachtree Group is an Equal Opportunity Employer and an E‑Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.