Front Office & Care Coordination Specialist

Lever, Inc.; Santa Fe, Northern (NM, KY); Hybrid; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

9 Paid Holidays

Sick Accrual

Vacation Accrual

Bereavement

Parental Leave

401(k) Retirement Plan

Public Service Loan Repayment

Job summary

TeamBuilders, a community-based behavioral health organization, seeks a Client Services Specialist for its Los Lunas front office. You will greet clients, manage scheduling, verify insurance, and support families through intake and enrollment processes.

The role emphasizes a welcoming, organized environment and collaboration with clinical staff to ensure timely access to services. A High School Diploma or GED is required; bilingual English/Spanish is preferred.

Qualifications

• Bilingual English and Spanish preferred.
• Pass criminal background checks (local, state, and FBI).
• Must be at least 21 years old.
• High School Diploma or GED; Bachelor’s degree in human services or related field preferred.
• Two years of experience in behavioral health, medical, or healthcare office environment, front office/administrative role preferred.
• Ability to own front desk operations, prioritize tasks, solve problems, and maintain daily workflow.
• Proficient in typing and organized in verbal and written communication.
• Proficient in Google Suite, Adobe Acrobat, and Microsoft Office Suite.
• Must maintain a clean driving record and active auto insurance.

Responsibilities

• Be a Welcoming Presence: greet clients warmly and provide a comforting environment.
• Coordinate Care: manage scheduling, brief intake interviews, and verify insurance.
• Empower Families: assist parents/caregivers with paperwork and enrollment.
• Drive Success: collaborate with clinical team and school partners to process referrals within 24 hours.
• Maintain front office workflow and professional environment.
• Process registrations, intakes, insurance verifications, and enrollments in collaboration with supervisors.

Skills

Bilingual English/Spanish

Front desk operations

Communication skills

Time management

Typing

Google Suite

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree in human services or related field (preferred)

Tools

Google Suite

Adobe Acrobat

Microsoft Office

EMR systems

Job description

TeamBuilders, a community-based behavioral health organization, seeks a Client Services Specialist for its Los Lunas front office. You will greet clients, manage scheduling, verify insurance, and support families through intake and enrollment processes.

The role emphasizes a welcoming, organized environment and collaboration with clinical staff to ensure timely access to services. A High School Diploma or GED is required; bilingual English/Spanish is preferred.