Front Office Business Assistant: Patient Care & Operations

Heartland Dental; Beardstown (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

6 paid holidays

Paid time off (PTO)

Daily Pay access

Job summary

Beardstown Family Dental is seeking a friendly Business Assistant to support front office operations and patient care. You will greet patients, answer calls and emails, and coordinate with insurance providers to ensure smooth scheduling and billing processes.

The role emphasizes strong communication, dependable organization, and a welcoming, patient-centered approach in a fast-paced dental office environment.

Qualifications

• Experience in fast-paced customer service and front office environments.
• Strong communication and organization to manage patient flow.
• Ability to handle PHI with HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Handle front office tasks: phones, mail, emails, and insurance communication.
• Use Dentrix for scheduling and record-keeping; book multiple providers.
• Process claims, verify insurance, and explain coverage to patients.
• Post payments and manage accounts receivable; discuss treatment fees.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Beardstown Family Dental is seeking a friendly Business Assistant to support front office operations and patient care. You will greet patients, answer calls and emails, and coordinate with insurance providers to ensure smooth scheduling and billing processes.

The role emphasizes strong communication, dependable organization, and a welcoming, patient-centered approach in a fast-paced dental office environment.