Front Office & Patient Experience Specialist (Dental)

Heartland Dental LLC; Beardstown (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Daily Pay

Job summary

Beardstown Family Dental is seeking a friendly Business Assistant to join our established dental team. You will support front office operations, greet patients, manage calls and emails, and help patients feel welcome from arrival.

Ideal candidates have strong communication, organization, and a customer-centric approach, with HIPAA awareness. Growth opportunities and a supportive, team-focused environment are offered.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA awareness and PHI protection responsibilities.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on payments and coverage.
• Post payments and process accounts receivable.
• Explain treatment plan fees and payment options to patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication skills

Organization

Tools

Dentrix

Job description

Beardstown Family Dental is seeking a friendly Business Assistant to join our established dental team. You will support front office operations, greet patients, manage calls and emails, and help patients feel welcome from arrival.

Ideal candidates have strong communication, organization, and a customer-centric approach, with HIPAA awareness. Growth opportunities and a supportive, team-focused environment are offered.