Front Office Billing Specialist – Patient Care & Insurance

Planned Parenthood Pasadena and San Gabriel Valley; Pasadena (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Matching Program

Holidays

Paid time off

Job summary

Planned Parenthood Pasadena and San Gabriel Valley seeks a Front Office Specialist to support patient visits across five health centers. You will register patients, verify eligibility, and handle demographic data with accuracy to maximize reimbursement and maintain high service standards.

The role requires strong customer service, insurance knowledge, and experience with billing systems. Monday–Friday schedules with potential weekend hours are described, along with competitive benefits and a

Qualifications

• High School level education and above are welcomed to apply.
• Insurance knowledge and charge entry experience highly preferred.
• One to two years customer service experience in healthcare or social services is preferred.

Responsibilities

• Register/Check-in patients in a professional and courteous manner.
• Accurately collect and enter demographic information.
• Assess fee category for sliding fee scale and identify insurance.
• Input 3rd party payer information to ensure reimbursement.
• Schedule patient appointments and communicate in stressful situations.

Skills

Customer service

Insurance knowledge

Charge entry

HIPAA compliance

Bilingual

Education

High School diploma

Tools

EPM system

EMR

Microsoft Office

Billing software

Job description

Planned Parenthood Pasadena and San Gabriel Valley seeks a Front Office Specialist to support patient visits across five health centers. You will register patients, verify eligibility, and handle demographic data with accuracy to maximize reimbursement and maintain high service standards.

The role requires strong customer service, insurance knowledge, and experience with billing systems. Monday–Friday schedules with potential weekend hours are described, along with competitive benefits and a