Multi-Center Front Office Specialist — Patient Access

Pppsgv; Alhambra (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

DEI workshops

Equal opportunity employer

Job summary

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) seeks a Front Office Specialist Float to support five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena. You will register patients, verify eligibility, collect demographics, and ensure accurate charges and insurance details.

Responsibilities include scheduling, end-of-day reporting, and training front desk staff while upholding HIPAA policies and PPPSGV guidelines.

Qualifications

• Insurance knowledge and charge entry experience highly preferred.
• One to two years customer service experience, preferably in a health care setting.

Responsibilities

• Register/Check-in patients in a professional and courteous manner.
• Accurately collect and enter demographic information.
• Assess fee category for sliding fee scale.
• Identify patient’s insurance plan or provider group.
• Input all 3rd party payer information to maximize reimbursement.
• Collect co-pays and deductibles on the day of service.
• Communicate insurance coverage to back office.
• Schedule patient appointments.
• Maintain HIPAA compliance and confidentiality.
• Run end-of-day reports as directed by Center Manager.

Skills

Customer service

Communication

Multi-tasking

Detail oriented

Microsoft Office

HIPAA awareness

Insurance knowledge

Charge entry

Education

High School diploma or equivalent

Tools

Practice Management System (EPM)

Electronic Medical Records (EMR)

Electronic Health Records (EHR)

Job description

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) seeks a Front Office Specialist Float to support five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena. You will register patients, verify eligibility, collect demographics, and ensure accurate charges and insurance details.

Responsibilities include scheduling, end-of-day reporting, and training front desk staff while upholding HIPAA policies and PPPSGV guidelines.