Multi-Site Front Office & Billing Specialist

Planned Parenthood Pasadena and San Gabriel Valley, Inc.; Alhambra (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Matching Program

Job summary

Planned Parenthood Pasadena and San Gabriel Valley, Inc. seeks a Front Office Specialist Float to support patient registration, eligibility and demographic data entry across five health centers in the Los Angeles area.

You will handle fee categories, insurance plan identification, and accurate charge entry to ensure proper reimbursement while delivering high-quality customer service and HIPAA-compliant care.

Qualifications

• High School level education and above are welcomed to apply.
• Insurance knowledge and charge entry experience highly preferred.
• One to two years customer service experience, preferably in a health care, medical or social services setting.

Responsibilities

• Register/Check-in patients and greet them professionally.
• Accurately collect and enter demographic information.
• Assess fee category for sliding fee scale and identify patient insurance.
• Input all 3rd party payer information for maximum reimbursement.
• Schedule patient appointments and maintain HIPAA confidentiality.
• Provide training on EPM system to new staff and cross-train others as needed.
• Maintain lobby and waiting area to be clean and presentable.
• Assist billing with questions and issue resolution as needed.

Skills

Customer service

Insurance knowledge

Charge entry

Bilingual

MS Office

Education

High School diploma or equivalent

Tools

EPM

EMR

Job description

Planned Parenthood Pasadena and San Gabriel Valley, Inc. seeks a Front Office Specialist Float to support patient registration, eligibility and demographic data entry across five health centers in the Los Angeles area.

You will handle fee categories, insurance plan identification, and accurate charge entry to ensure proper reimbursement while delivering high-quality customer service and HIPAA-compliant care.