Front Office Associate

Schafer Sports Center; Ewing Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A local sports facility in Ewing Township is seeking an Office Associate responsible for managing back-office operations including office management, scheduling, and client billing. The ideal candidate will have a high school diploma, strong communication skills, and multitasking experience. This role is crucial in ensuring efficient office procedures and high customer service standards.

Qualifications

• High School diploma with past office management and/or sales experience is a plus.
• Proven multi-tasking experience is a must.
• Ability to constantly 'WOW' customers.

Responsibilities

• Monitor reception’s daily phone logs and prepare executive summary email.
• Review outstanding reception call log and respond to inquiries within 24 hours.
• Act as the point person for client billing and ensure information is up to date.

Skills

Office management

Superior communication skills

Multi-tasking

Education

High School diploma

Job description

Overview

Office Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

Responsibilities

• Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
• Review outstanding reception call log on a daily basis and respond to all client calls and inquiries within 24 hours
• Responsible for addressing scheduling change and make up lessons requests from clientele
• Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
• Act as the point person for client billing
• Ensure client billing information is up to date
• Ensure monthly charges being processed in computer program
• Alert Manager/Owner when additional supply ordering is required
• Enforce Schafer Sports Center office procedures and constantly look to update best practices
• Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

Requirements

• High School diplomas with past office management and/or sales experience a plus
• Must have superior communication and interpersonal skills when dealing with clientele
• Must have a professional demeanor and appearance
• Constantly stay abreast of Schafer Sports Centers policies and procedures
• Proven multi-tasking experience a must
• Ability to constantly “WOW” our customers