Front Desk Associate

Softball University; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Job summary

Softball University in Pennsylvania is seeking energetic Front Desk Associates to join our team. You will greet guests, answer phones, schedule lessons, process payments, and guide visitors through the facility with a friendly, professional demeanor.

This role requires strong communication, reliable scheduling, and comfort using Microsoft Office. You will help manage programs, inventory, and retail items while delivering exceptional service during nights and weekends as needed.

Qualifications

• Professional appearance and demeanor with strong communication.
• Experience with customer service in a front-desk role preferred.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet all visitors professionally and provide the highest level of customer service.
• Answer questions, give directions, and coordinate meeting arrivals.
• Provide facility tours when requested.
• Manage inquiries and log follow-up resolutions.
• Accept and distribute deliveries and mail.
• Maintain reception and restrooms and keep area clean.
• Maintain schedules for programs, camps, clinics, and events.
• Coordinate apparel, uniforms, and equipment orders with approved vendors.
• Manage the Retail area and perform weekly inventory counts.
• Perform other duties as assigned.

Skills

Customer service

Communication

Friendly

Organized

Tools

Microsoft Office Suite

Job description

Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join our team. The Associate is the face of the facility, offering friendly assistance to all who enter. Responsibilities also include answering the phone, scheduling lessons, collecting payments and checking customers out, answering questions, giving directions, and managing the flow of traffic within the facility. The candidate should have a professional appearance and demeanor, be organized, and communicate clearly. Ability to work nights and weekends are required.

Requirements

Duties and Responsibilities

• Professionally greet all individuals entering the building providing the highest level of customer service
• Answer questions, provide direction, and alert staff when someone is there to meet them
• Provide tours of the facility as requested
• Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry log
• Accept and distribute deliveries and mail
• Maintain reception and restroom area, keeping it clean, and free of clutter
• Maintain Program, Staff, and Facility schedule including facility programs, Powered-By training, mobile league development fall/spring, camps, mobile training, clinics, etc.
• Partner with the Manager on all apparel/uniform/equipment offerings and orders via approved vendors
• Manage the Retail area by receiving new products into the system, merchandising the retail area, and conducting/reporting weekly and monthly inventory counts to the finance team.
• Performs other related duties as necessary or assigned

Requirements

• Reliable, professional, computer literate, energetic, and friendly
• Knowledge and passion for baseball and softball preferred
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone
• Proficiency using Microsoft Office Suite preferred
• Positive mindset and attitude