Sports Center Office Associate

Schafer Sports Center; Ewing Township (NJ); Vor Ort; USD 35.000 - 45.000; Vollzeit

Zusammenfassung

Schafer Sports Center in New Jersey seeks an Office Associate to manage back-office operations including scheduling, billing, inventory, and reports. The role may involve reception and marketing tasks as needed and reports to the General Manager.

The ideal candidate will have a high school diploma with office management or sales experience, strong communication skills, a professional demeanor, and the ability to multi-task while maintaining customer service excellence.

Qualifikationen

• High School diploma and office management/sales experience preferred.
• Excellent communication and interpersonal skills.
• Professional demeanor and appearance.
• Ability to multi-task and stay organized.

Aufgaben

• Monitor and roll up reception’s daily phone logs into executive summary for senior management.
• Respond to client calls and inquiries within 24 hours.
• Coordinate scheduling changes and make up lesson requests for clients.
• Ensure changes made by staff are accounted for and appropriate.
• Act as the point person for client billing and keep billing information up to date.
• Ensure monthly charges are processed in the computer system.
• Alert Manager/Owner when additional supply ordering is required.
• Enforce office procedures and update best practices.
• Ensure staff use scripts for customer queries.

Kenntnisse

Communication skills

Interpersonal skills

Multi-tasking

Professional demeanor

Ausbildung

High School diploma

Jobbeschreibung

OFFICE ASSOCIATE ROLE SUMMARY

The Office Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES

• Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
• Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours
• Responsible for addressing scheduling change and make up lessons requests from clientele
• Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
• Act as the point person for client billing
• Ensure client billing information is up to date
• Ensure monthly charges being processed in computer program
• Alert Manager/Owner when additional supply ordering is required
• Enforce Schafer Sports Center office procedures and constantly look to update best practices
• Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

REQUIREMENTS

• High School diplomas with past office management and/or sales experience a plus
• Must have superior communication and interpersonal skills when dealing with clientele
• Must have a professional demeanor and appearance
• Constantly stay abreast of Schafer Sports Centers policies and procedures
• Proven multi-tasking experience a must
• Ability to constantly “WOW” our customers