Client Experience & Office Operations Lead

Schafer Sports Center; Ewing Township (NJ); Presencial; USD 35.000 - 50.000; Jornada completa

Descripción de la vacante

A sports facility in Ewing Township is seeking a Front Office Coordinator responsible for managing office operations, client billing, and maintaining communication with clientele. The ideal candidate will possess a high school diploma and superior communication skills, with the ability to multi-task effectively. This role involves ensuring customer satisfaction and upholding office procedures.

Formación

• Past office management and/or sales experience is a plus.
• Must have a professional demeanor and appearance.
• Ability to constantly 'WOW' our customers.

Responsabilidades

• Monitor daily phone logs and close reports.
• Respond to all client calls and inquiries within 24 hours.
• Act as the point person for client billing.

Conocimientos

Superior communication skills

Interpersonal skills

Multi-tasking

Educación

High School diploma

Descripción del empleo

Front OFFICE COORDINATOR ROLE SUMMARY
The Front Office Coordinator role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES
Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours
Responsible for addressing scheduling change and make up lesson requests from clientele
Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
Act as the point person for client billing
Ensure client billing information is up to date
Ensure monthly charges being processed in computer program
Alert Manager/Owner when additional supply ordering is required
Enforce Schafer Sports Center office procedures and constantly look to update best practices
Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

REQUIREMENTS
High School diplomas with past office management and/or sales experience a plus
Must have superior communication and interpersonal skills when dealing with clientele
Must have a professional demeanor and appearance
Constantly stay abreast of Schafer Sports Centers policies and procedures
Proven multi-tasking experience a must
Ability to constantly “WOW” our customers