Front Office Associate

British Swim School of North San Antonio; Ewing (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in the swimming industry is seeking an Office Associate to manage back-office operations. The role includes scheduling, billing, and ensuring excellent client relations. The ideal candidate will have a high school diploma and prior office management experience, with a passion for exceeding customer expectations.

Qualifications

• High school diploma with office management and/or sales experience preferred.
• Superior communication and interpersonal skills required.
• Ability to multi-task effectively and maintain professionalism.

Responsibilities

• Manage office operations including scheduling, billing, and metrics.
• Respond to client inquiries within 24 hours and manage reception logs.
• Ensure billing information is accurate and updated.

Skills

Communication

Multi-tasking

Client relations

Education

High School Diploma

Job description

OFFICE ASSOCIATE ROLE SUMMARY
The Office Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES
Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours
Responsible for addressing scheduling change and make up lessons requests from clientele
Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
Act as the point person for client billing
Ensure client billing information is up to date
Ensure monthly charges being processed in computer program
Alert Manager/Owner when additional supply ordering is required
Enforce Schafer Sports Center office procedures and constantly look to update best practices
Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

REQUIREMENTS
High School diplomas with past office management and/or sales experience a plus
Must have superior communication and interpersonal skills when dealing with clientele
Must have a professional demeanor and appearance
Constantly stay abreast of Schafer Sports Centers policies and procedures
Proven multi-tasking experience a must
Ability to constantly “WOW” our customers