Front Office Assistant - Johnstown, Altoona, Indiana, Somerset and Northern Cambria, PA

Crossroads Treatment Centers; Somerset (Somerset County); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider seeks a Front Office Assistant to support the intake process and maintain patient accounts. This full-time role requires excellent customer service skills and offers a flexible schedule. Responsibilities include checking in patients, collecting samples, and overseeing financial records, with competitive benefits.

Benefits

Mileage reimbursement at IRS rates

Medical, Dental, and Vision Insurance

Annual Continuing Education Allowance

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived experience with addiction is a plus.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Guide new patients through their intake process.
• Maintain daily financial records and reports.

Skills

Customer service

Clerical support

Financial record maintenance

Education

High School Diploma or GED

Job description

Front Office Assistant - Johnstown, Altoona, Indiana, Somerset and Northern Cambria, PA

Apply: remote type In-Center locations

Johnstown, PA; Altoona, PA; Northern Cambria, PA; Indiana, PA; Somerset, PA

Type: Full time

Posted on: Posted 19 Days Ago

Job Requisition ID: R-103520

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. We are dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) options to combat the opioid epidemic and support recovery. Our outpatient clinics are located in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia, serving over 26,500 patients.

Day in the Life of a Front Office Assistant

• Provide excellent customer service by checking in patients, receiving payments, and assisting with daily operations.
• Maintain a friendly, professional attitude and offer a "white glove" experience.
• Guide new patients through their intake process, ensuring a smooth experience.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for patient intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Education and Experience Requirements

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived experience with addiction is a plus.

Hours, Schedule, and Travel

Flexible schedule supporting weekends and evenings as needed. Expected hours are 37-40 hours per week. Travel to locations in Johnstown, Altoona, Somerset, Indiana, and Northern Cambria, PA is required.

Position Benefits

• Make a positive impact on many lives daily.
• Excellent training provided, especially for those new to the field.
• Mileage reimbursement (if applicable) at IRS rates.
• Participation in community events promoting belonging and education, including cookouts, fairs, parades, school outreach, and holiday events.
• Opportunity to save lives every day.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Various 401K options including a match program with no vesting period
• Annual Continuing Education Allowance
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees