Front Office Assistant - Tampa

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant to support operations in a physician's office. Responsibilities include patient registration, appointment scheduling, and ensuring compliance with policies while delivering exceptional customer service. The ideal candidate will be proactive, professional, and possess at least six months of relevant experience.

Benefits

Tuition Reimbursement

Comprehensive health benefits

Up to 5% employer match on retirement contributions

Four weeks of paid parental leave

Backup care for children/elders/pets

Qualifications

• Six months experience in a clerical office or customer service setting.

Responsibilities

• Schedules patient appointments and obtains necessary information.
• Processes requests for medical records according to policies.
• Interacts with patients and families in a professional manner.

Skills

Customer Service

Clerical Skills

Education

High School Graduate or Equivalent

Job description

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

This position is in Tampa and every other Friday in Land O' Lakes.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.Financial & Retirement– Up to5% employer matchon retirement contributions.Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.