Front Office Assistant - Tampa, FL

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Wesley Chapel is seeking a Front Office Assistant to support daily operations in a physician office. Responsibilities include scheduling appointments, managing patient information, and ensuring compliance with policies. Join a team that values education, career growth, and a commitment to patient satisfaction.

Benefits

Tuition reimbursement

Public Service Loan Forgiveness

Comprehensive medical, dental, vision

Four weeks of paid parental leave

Flexible leave options

Fertility benefits

Adoption assistance

Pet insurance

Qualifications

• Six months experience in a clerical office or customer service setting.

Responsibilities

• Schedules patient appointments and obtains required pre-certification.
• Processes requests for medical records and maintains patient information.
• Demonstrates competency in office technology and patient interaction.

Skills

Customer Service

Communication

Organization

Education

High School graduate or equivalent

Job description

Join to apply for the Front Office Assistant - Tampa, FL role at Florida Medical Clinic Orlando Health.

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, including obtaining required pre-certification and authorization for office visits.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department-specific policies and procedures.
• Adheres to and assures compliance with Orlando Health and OHPE policies, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a commitment to excellence and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families professionally.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other standards.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Assists billing service as requested.

Education/Training

High School graduate or equivalent.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Additional Information

Orlando Health embraces and honors individuality, encouraging diverse perspectives and teamwork to better serve our community. All are welcome regardless of identity, beliefs, or expression.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care