Front Office Assistant - Family Medicine

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant to support the Interventional Family Medicine department. This role involves managing daily operations such as patient registration, appointment scheduling, and ensuring compliance with healthcare policies. Ideal candidates will have strong customer service skills and previous experience in a medical office setting, with a preference for bilingual individuals. Join a diverse team committed to improving patient satisfaction and operational efficiency in a dynamic healthcare environment.

Qualifications

• Previous medical office experience is a plus.
• Strong customer service skills desired.

Responsibilities

• Schedules patient appointments and obtains necessary authorizations.
• Processes requests for medical records and ensures compliance with policies.

Skills

Customer Service Skills

Bilingual (Spanish)

Education

High School Diploma or Equivalent

Job description

Front Office Assistant - Family Medicine

Join to apply for the Front Office Assistant - Family Medicine role at Florida Medical Clinic Orlando Health.

Job Title: Front Office Assistant - Family Medicine

Job Summary: Assists providers and manages clinical functions in the Interventional Family Medicine department.

Previous Medical Office experience a plus! Bilingual (Spanish) preferred but not required.

Location: 15260 Amberly Drive Tampa

Position Overview

Provides support with daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision. Strong customer service skills desired.

Essential Functions

• Schedules patient appointments according to practice protocols and patient preferences, including obtaining pre-certification and authorization when required.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Ensures compliance with Orlando Health policies and value statements.
• Demonstrates competency with office equipment and technology, and answers calls appropriately.
• Engages in activities to improve patient satisfaction.
• Interacts professionally with patients and families.
• Maintains regular, punctual attendance per policies and standards.
• Complies with all relevant policies and procedures.

Additional Responsibilities

• Participates in Quality Assurance activities.
• Awareness of legal issues, patient rights, and regulatory standards.
• Uses supplies efficiently.
• Assists billing as needed.

Qualifications

• High School diploma or equivalent.
• Six months experience in clerical, business, or customer service roles.

Orlando Health values diversity and inclusion, welcoming team members of all backgrounds. We are a drug-free workplace requiring pre-employment drug testing.