Front Office Assistant - Tampa, FL

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Wesley Chapel is seeking a dedicated support staff member for ambulatory operations. This role involves patient registration, appointment scheduling, and ensuring compliance with healthcare policies. The ideal candidate will have a high school diploma and experience in a clerical or customer service environment. Join a team that values diversity and offers growth opportunities.

Benefits

Tuition Reimbursement

Public Service Loan Forgiveness

Comprehensive Medical, Dental, Vision

Four Weeks Paid Parental Leave

Flexible Leave Options

Pet Insurance

Qualifications

• Six months experience in a clerical office or customer service setting.

Responsibilities

• Schedules patient appointments and obtains necessary pre-certifications.
• Processes requests for medical records and maintains compliance with policies.
• Interacts professionally with patients and families.

Skills

Customer Service

Office Equipment Competency

Education

High School Graduate

Job description

Position Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth: Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness: Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement: Up to 5% employer match on retirement contributions.

Work-Life Balance: Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support: Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions:

• Schedules patient appointments according to practice specific scheduling protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department-specific policies and procedures.
• Adheres to and ensures compliance with Orlando Health and OHPE policies, procedures, and value statements.
• Demonstrates competency in the use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a commitment to excellence and actively engages to improve overall patient satisfaction.
• Interacts with patients and families professionally.
• Maintains regular, punctual attendance consistent with Orlando Health policies, ADA, FMLA, and other standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training: High School graduate or equivalent.

Experience: Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Orlando Health proudly embraces and honors the individuality of our team members. We value diverse perspectives and are committed to an inclusive environment where everyone feels welcome regardless of background or beliefs.